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Terms of Reference

Consultant: Individual Consultant
Post title: IT, Website Update and Maintenance Consultant for the Demand for Good Governance Project (DFGG), Ministry of Interior
Duty station: Project Coordination Office, Ministry of Interior
Period of contract: Base time (12 months)

The Royal Government of Cambodia (RGC) has recognized the importance of strengthening governance in its National Strategic Development Plan (NSDP) 2006-10 and in the Rectangular Strategy (RS) 2004-08. The RGC has also publicly recognized that "achieving good governance will require the active participation and commitment of all segments of the society, enhanced information sharing, accountability, transparency, equality, inclusiveness, and the rule of law" (RGC 2004). A number of key government policy documents, such as the RS, the Governance Action Plan, and the Decentralization and De-concentration (D&D) Strategic Framework recognize the helpful role civil society can play in governance processes.

The DFGG Project is a response to the current RGC push for reform, and has been approved as a US$20 million-equivalent grant from the International Development Association (IDA). It will be implemented over a four-year period (2009-2013), under the general coordination of the Ministry of Interior (MOI) as the Executing Agency. Conceptually, „Demand for good governance‟ (DFGG) aims to increase the extent and ability of citizens and other non-state actors (NSAs) to hold the state accountable, and to make it responsive to their needs. In turn, DFGG enhances the capacity of the state to become more transparent, accountable and responsive to citizens.

The process of operationalizing this concept will be implemented through four key activities: (i) promoting demand by disclosing, demystifying, and disseminating information on key government programs; (ii) mediating demand by creating and strengthening avenues for citizen feedback and addressing citizen concerns; (iii) responding to demand by creating programs for service delivery; and (iv) promoting regular monitoring and oversight of the public sector by independent actors. A detailed discussion of the DFGG framework is given in Annex 1.

The overall development objective of the DFGG Project aims to enhance demand for good governance in priority reform areas by strengthening institutions, promoting partnerships, and sharing lessons. This is to be achieved by supporting selected state institutions (SIs) engaged in DFGG through promotion, mediation, response, or monitoring functions; supporting non-state actors (NSAs) to develop DFGG programs in partnership with SIs or independently; and promoting learning, awareness raising, and capacity building on demand-side governance approaches in a broader context. The DFGG project will therefore include the following components:

  • Component 1: Support to State Institutions. The project will support the strengthening and scaling-up of programs conducted by four SIs which have committed leadership and demonstrated initial success: (i) the Arbitration Council or AC (under the purview of the Ministry of Labour and Vocational Training); (ii) the One Window Service Offices (OWSO) and District Ombudsman (under the MOI);
  • Component 2: Support to Non-State Institutions. The project will strengthen the engagement of civil society and NSAs in DFGG activities by providing grant funding and capacity building assistance to NSAs. The program is administered by the Asia Foundation.
  • Component 3: Coordination and Learning. The MOI is responsible for overall project coordination of the DFGG Project; awareness raising; and capacity building for a broader range of institutions than merely those directly involved in project implementation. To this end, a Project Coordination Office has been established, which will be responsible overseeing the daily management of the project, tracking progress, ensuring timely reporting, and promoting adherence to best management practices on part of all IAs. The PCO will have three small units that will comprise government and contract staff, supported by technical advisers:

(a) Project Coordination Unit: Functions will include oversight and coordination in planning and budgeting, financial management, internal audit, procurement and asset management, MBPI, PMG, and management information systems.
(b) Learning and Communication Unit: Functions will include guiding and overseeing the preparation and delivery of the annual Awareness Raising and Capacity Building, Communication and Studies Programs, by the appointed Research and Training Organization.
(c) Monitoring and Evaluation Unit: Assisted by the M&E research firm, the functions of this unit will include managing and supporting the M&E function across all components, developing forms/report formats to collect information on progress and performance, assisting in the development and testing tools/methods for evaluation, training M&E staff from the IAs, compiling and aggregating information from Components 1 and 2, and reporting regularly to the RGC and the Bank.


IT, Website Update and Maintenance Consultant will work in coordination with Project IT Officer, under and overall guidance of PCO, by providing technical expertise to control and maintenance IT system and website of DFGG for working smoothly and efficiently. The main task of the consultant is to maintenance IT system, design and update project website in order to promote the nature of Demand For Good Governance of PCO and its core elements to reaches out to, citizens, civil society, government and all key stakeholders through website based.


1. Liaise with project IT officer to develop planning for IT system and updating website.
2. Prepare a draft design of the website, written and visual, for the approval of the Project Director of PCO.
3. Upon approval on the drafted website, the consultant will construct a Website for Demand for Good Governance Project (DFGG) in English and Khmer Language providing the full content of project including purpose, structure, project components and other relevant information.
4. Develop web portal that will link to other organizations (Ministry of Interior, One Window Service Office, , ACF and TAF) to ensure transparency and information disclosed to the public.
5. Web portal must be CSS2 layout guided, validated with W3C standard and intergraded News Feed (XML) technology.
6. Every page of the website must be Search Engine Friendly with Google and Yahoo sitemap in .XML and .GZ file.
7. Security hardness on source code prevents hacker such as SQL Injection must be applied and tested.
8. Provide technical support to the IT officer to ensure the website content and features are kept up to date and the website has high availability.
9. Provide basic training/consultation to PCO staff on the design, production and maintenance of the website including, in particular, how to update and maintain the webpage and fix any errors that can be happened from time to time, website marketing, writing effective content, and achieving good search engine ranking.
10. Engaged in the development of World Wide Web applications, or distributed, control, fix and enhance the network availability and application that are running through out the project office.
11. Structuring database and coding manual (file description) and other technical document.
12. Maintaining the website during term of engagement to the assignment to reflect the changes in technology and information.
13. Complete technical task where ordered by the Project Director and/or the Project Manager.

IV Qualification and Experience Requirement

1. At least Bachelor Degree in information technology, computer science or other relevant discipline, experience on IT infrastructure, ASP.NET, SQL, Joomla and MySQL for website design.
2. At least 3 years experience in IT and web administration or web management.
3. Demonstrated practical experience in the set up of various webpage programs.
4. Ability to provide an effective training to the project IT staffs
5. Knowledge of Good Governance in Cambodia is an advantage.

  • Excellent skills in English language (high ability to write and edit project reports is preferable);
  • Any other relevant qualification/skill and working ability under time pressure, communication, social networks, and teamwork is a plus.

VI. Services and Facilities to be provided by the Client
The IT assistant will be able to externally work from the Project Coordination Office (PCO). The IT assistant may travel to PCO‟s offices and use meeting room facilities, including printing, stationery, and drinking water. However, the IT assistant is to provide time schedule to meet IT Officer to report and discuss on work progress.

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